<aside> 👋 Welcome to the home of YourBusinessNumber Customer Support! We’re here to answer your questions. Please use the ‘Search 🔍*’ function to the top right of this page if you are struggling to find what you’re looking for.*

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<aside> 🚫 Do you wish to Cancel your eSIM? To cancel, please login to your Dashboard and click the ‘Cancel’ button.

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Scan the QR code to talk to our Support Team.

eSIM Activation

How to activate an eSIM on iPhone

How to activate an eSIM on Android

eSIM Transfers

How to transfer an eSIM to a New iPhone

How to transfer an eSIM to a New Android Phone

Common Issues

‘Unable to continue with mobile plan configuration’

Our eSIM Plans

YBN20 (20gb Data)

YBN50 (50gb Data)

YBN Unlimited (Unlimited Data)

Can I use my eSIM in Europe?

📜 View your eSIM contract here

Account & Billing

How to change your billing details

How to access your invoices

YourBusinessNumber eSIM Refund Policy

FAQs

Can I use an eSIM with WhatsApp Business?

<aside> 🤔 Still can’t find what you’re looking for? Please message our Support here , or email us at [email protected] and we will be happy to assist you.

Alternatively, please scan the QR code below to speak to our Support Team:

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Not satisfied with our service?

Please contact our service team. You can find out our official complaints procedure by speaking to one of our team.

Should the problem remain unresolved after eight weeks or if we send you a final response letter wherein we say that we reached a decision that you don’t agree with or that we cannot help you further, you will get an alternative dispute resolution letter (ADR). You can then contact the Communications Ombudsman, a free and independent organisation that will try to resolve the complaint if it falls within their jurisdiction. You can reach them through their website: www.commsombudsman.org

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