When you encounter an "unable to continue with mobile plan configuration" error, it usually indicates either a communication issue between your device and the cellular network or a problem with your eSIM. We have listed the potential causes and solutions below, including a visual of the error:
Your device may have reached its eSIM capacity. Different devices have specific limits on simultaneous eSIMs. iPhones, for example, can handle 5 to 10 eSIMs, depending on storage capacity. If you've hit this limit, you'll need to remove older eSIMs.
Ensure that cellular or mobile data is enabled in your device settings. Having it disabled can trigger this error.
Most eSIMs can only be installed once. To check if an eSIM is already on your device, navigate to Settings > General > About and locate the ICCID number. This is a 20-digit number that starts with '89' and ends with another digit. If you find the ICCID is already installed, you may only need to adjust some settings.
A poor internet connection can cause installation problems. This commonly occurs with public Wi-Fi networks or weak public Wi-Fi.
Ensure your device is running the latest version of its operating system.
Please check if your device and carrier support eSIM technology.
In very rare occurrences, your service provider may have issued an incorrect QR code, which will return the above error. Speak to your service provider to ensure the correct QR code has been issued to you.