O2 Roaming Fair Usage Policy

Your tariff includes roaming in our Europe Zone, allowing you to use data (within roaming limits), make calls, and send texts just as you would at home. Some tariffs include roaming in selected locations outside Europe as well. This service is meant for occasional travel such as holidays or short breaks—not for extended stays abroad.

You may use our services within our Europe Zone for periodic travel, such as holidays or short breaks. However, if you are not genuinely using our services for periodic travel, we may need to charge you for, or suspend, your access to these services.

What to Avoid: Using our services for the first time outside of the UK or using our services within our Europe Zone for prolonged periods which don’t follow reasonable business holiday or travel patterns and behaviour. If you use our services in our Europe Zone for 60 or more days in any four month period this is likely to be deemed to be an unfair use of our services and you will be in breach of this Fair Usage Policy.

What are our Fair Usage Limits?

We consider it unfair use when you use our inclusive roaming services outside the UK for more than 63 days in any four-month period. If this happens, we'll send you a text notification. Should you continue using these services after our notification, we'll apply surcharges to any excess usage.

The surcharges are £3.50 per GB for data, 3.3p per minute for calls, and 1p per text. These charges will appear on your next monthly bill. Once the majority of your usage over a four-month period returns to the UK, we'll stop applying these surcharges to your non-UK usage.

https://www.o2.co.uk/termsandconditions/mobile/roamfairuse

O2 – Travelling in Europe

When travelling to Europe, roaming in our Europe Zone will be included in your UK allowance unless your contract states otherwise. So your minutes, texts and data will work in our Europe Zone, just like they do at home.

Usage NOT included in your allowances:

Europe (+VAT) – Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden.