<aside> 👋 Welcome to the home of YourBusinessNumber Customer Support! We’re here to answer your questions. Please use the ‘Search 🔍*’ function to the top right of this page if you are struggling to find what you’re looking for.*

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<aside> 🚨 PLEASE READ: Signed up with a UK and US personal number and not received your verification code? Please attempt the ‘Call Me’ option. If this still doesn’t work, please read our article on how to receive your verification code.

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<aside> 🚫 Do you wish to Cancel your YBN subscription? To cancel, please go to our Cancellation page here.

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Verification Code Issues

Haven’t received your verification code? - UK/US Personal Number

Haven’t received your verification code? - International Personal Number

Number Blocked Issues

Have WhatsApp banned your business number?

How do I avoid a ban?

Optimising Your Business Profile

How do I best optimise my Business Profile?

Why should I use YourBusinessNumber?

Account & Billing

How to edit your email address & personal number

How to change your billing details

How to access your invoices

YourBusinessNumber Refund Policy

Price Change - January 2024

Chat Backups

How to back up your chats

WhatsApp Companion

Find out more about WhatsApp Companion / Desktop

Common FAQs

• “How long can I retain my YBN number for?”
• “Which operators does my YBN number work on?”
• “Does my YBN number work in any part of the world?”
• “Are there any daily/weekly limitations on bulk sharing of word/PDF files?”
• “Is my YBN number safe and secure?”
• “Will I know the difference if an incoming call is being made to my YBN number and not my personal number?”
• “Is there a way of ‘switching off’ my YBN number whilst on Annual Leave?”
• “Are you part of WhatsApp, can you support me?”
• “Is it possible to use my YBN number for a WhatsApp API?”
• “Can I make calls to any number through WhatsApp Business?”
• “Can I receive voicemails via WhatsApp Business?”
• “How do I view/share my business number on WhatsApp Business?”